Privacy Policy

1. Introduction and Commitment to Privacy

Lucky Sands Gaming Limited ("Lucky Sands Gaming", "the Company", "we", "us", or "our") is committed to protecting the privacy, confidentiality, and security of all personal data entrusted to us by our customers, business partners, employees, and other stakeholders. This Privacy Policy sets out how we collect, use, store, share, and protect personal information obtained in the course of providing online gaming and related services.

2. Scope and Application

This Privacy Policy applies to all personal data collected and processed by Lucky Sands Gaming through the Platform, mobile applications, customer support channels, marketing communications, payment systems, and compliance processes. It covers both electronic and physical records and applies to Players, prospective customers, affiliates, vendors, contractors, and visitors to our digital properties.

3. Types of Personal Data Collected

Lucky Sands Gaming collects only such personal data as is necessary to operate the Platform lawfully, securely, and efficiently. The types of data collected may include identification data such as full legal name, date of birth, national identity number or passport details, nationality, residential address, and contact information.

We also collect financial and transactional data, including payment method details, deposit and withdrawal records, wagering history, and account balances. Technical data such as IP address, device identifiers, browser information, log files, and usage patterns may also be collected.

4. Lawful Basis for Processing Personal Data

All personal data processed by Lucky Sands Gaming is handled on a lawful basis. Primary grounds for processing include the performance of a contract (to provide gaming services), compliance with legal and regulatory obligations, protection of legitimate business interests, and, where applicable, consent provided by the data subject.

5. Purpose of Data Processing

Personal data collected by Lucky Sands Gaming is processed strictly for defined and legitimate purposes. These include creating and managing player accounts, processing deposits and withdrawals, administering games and wagers, providing customer support, and communicating with Players regarding their accounts.

6. Cookies and Tracking Technologies

Lucky Sands Gaming uses cookies and similar technologies to enhance user experience, maintain session integrity, and analyse platform usage. Cookies allow us to remember user preferences, facilitate secure login sessions, and monitor website performance. Players may control cookie settings through their browser.

7. Data Sharing and Disclosure

Lucky Sands Gaming does not sell or rent personal data to third parties. Personal data may be shared only where necessary and lawful, including with payment service providers, identity verification services, game providers, IT vendors, and professional advisers, all of whom are contractually bound to protect confidentiality and data security.

8. Cross-Border Data Transfers

Where personal data is transferred outside Zambia, Lucky Sands Gaming ensures that such transfers occur only to jurisdictions offering adequate data protection safeguards or where appropriate contractual protections are in place.

9. Data Security and Protection Measures

Lucky Sands Gaming implements robust technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include encryption, secure servers, access controls, system monitoring, and regular security testing.

10. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. AML/CFT-related records, including identification documents and transaction records, are retained for a minimum of ten (10) years or such longer period as required by law.

11. Data Subject Rights

In accordance with the Data Protection Act, data subjects have the right to request access to their personal data, request correction of inaccurate information, object to certain processing activities, and, where legally permissible, request deletion of their data.

12. Responsible Gaming and Protection of Vulnerable Persons

Lucky Sands Gaming places particular emphasis on protecting vulnerable individuals and minors. Personal data relating to self-exclusion, responsible gaming limits, or behavioural monitoring is processed strictly for player protection and regulatory compliance purposes.